Return Policy for Kayo Designs by Richa & Honey

Thank you for shopping at Kayo Designs by Richa & Honey. We strive to provide you with high-quality jewelry and exceptional customer service. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns:

To be eligible for a return, please ensure that:

1. The item(s) you wish to return was purchased directly from our website, https://kayodesigns.in/.

2. The return request is made within [number] days from the date of delivery.

3. The item(s) are unused, in the same condition as received, and in their original packaging.

4. Customized or personalized items cannot be returned unless they are defective or damaged upon receipt.

2. Return Process:

To initiate a return, please follow these steps:

1. Contact our customer support team at [email address] within the specified return period, providing your order details and the reason for the return.

2. Our team will review your request and provide you with further instructions, including the return address.

3. Pack the item(s) securely, preferably using the original packaging, and include any accessories, documentation, or tags that came with the product. - Ship the package back to us using a trackable shipping service. You are responsible for the return shipping costs.

4. Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.

5. If the return is approved, we will process the refund using the original payment method. Please note that shipping fees, if applicable, are non-refundable.

3. Refund Timeline:

We strive to process refunds promptly. The time it takes for the refund to be reflected in your account may vary depending on your payment provider. Typically, refunds are processed within [number] business days after the return is approved.

4. Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately with clear photos or a detailed description of the issue. We will assess the situation and provide a suitable resolution, such as a replacement, repair, or refund.

6. Contact Us:

If you have any questions or need further assistance regarding our return policy, please contact us at [email address] or through the contact information provided on our website, https://kayodesigns.in/. Please note that our return policy is subject to change without prior notice. We recommend reviewing the return policy whenever you make a purchase from Kayo Designs by Richa & Honey to ensure you are familiar with the current terms and conditions.